Refund Policy

We stand behind our work. This Refund Policy explains the guarantees and refund terms that apply to services provided by Automated Inbound Holdings, LLC (“Automated Inbound,” “we,” “us,” or “our”).

Our guarantee

We work until you win. If you have not closed your first deal from the leads we deliver, we continue running your campaign at no additional cost until you do. We do not consider the job finished when you are billed — we consider it finished when you close. And if the opportunities we deliver are not real and qualified, you are entitled to a full refund. We built the business around getting you in front of ready borrowers — if we do not hold up our end, you should not pay for it.

How to request a refund

• Email hello@automatedinbound.com with your account name and the reason for your request.
• Submit your request within the window described in your service agreement (or within 30 days of the qualifying event if no window is specified).
• Approved refunds are issued to your original payment method within 5–10 business days.

What is covered

Refunds apply to amounts paid where the opportunities delivered were not real and qualified as described above, or where our service agreement expressly provides for a refund.

What is not covered

• Results that depend on your own follow-up, licensing, availability, or ability to close loans.
• Fees for leads or services already delivered in accordance with your agreement.
• Situations where delays or non-performance are caused by inaccurate information or lack of cooperation on your side.

Performance-based terms

Some engagements operate on a “we get paid when you get paid” basis. Where that applies, the specific terms in your service agreement govern and control over this general policy.

Contact us

Questions about refunds? Reach us at hello@automatedinbound.com or 104 S Main St, Suite 800, Greenville, SC 29601.